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Satellite Advice Pages. Free advice from the Satellite Superstore UK. Technical advice from experts who can solve your satellite problems. Satellite system planning, FAQs, Satellite frequently asked questions. Advice on motorised systems. Advice on multiswitch systems. Learn about satellite TV. Setting up a satellite dish. Satellite receiver comparisons.
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All Questions. Advice Page 1. Beginners advice. Advice Page 2 Very common simpler questions. (FAQs)

Advice Page 3 More advanced technical questions. (FAQs) Advice Page 4 (The support we give you) Review Centre

"Review Centre" is a new resource on our site. It will expand over the next few weeks. Independent reviews will be posted


Advice Page 4

The support page.



The support detailed below is largely applicable to any product we sell
We have used a motorised system as an example.

Thinking of fitting a motorised system yourself?
We detail the support we have in place for you.


1. The skills you need to fit your own system.

If you are able to do a bit of DIY around the house, maybe even an oil change on your car,
all of this would indicate that you have the correct aptitude to fit a system yourself providing
you are properly trained. We can provide that support. (No previous knowledge is required.)
However, having the skills to drill the wall to take the wall mount bolts is needed.

2. Detailed instructions are provided.

The instructions that come with most satellite receivers and / or dishes is usually poor.
In the free fitting kit you receive our own booklets which is written by us and
is based on 14 years of practical experience.
Diagrams are included explaining the physics so that an overview is also understood.
Understanding the principles is all part of knowing how to do the job.
There are not many questions we have not been asked 100s of times and so a question and answer
section is included.


3. The receiver programming option.

This is a highly recommended option. The channels are scanned in for you and, most importantly,
moved around into a logical order. Free channels are moved to the start of each satellite.
This helps set up the dish.
It also helps to make up for the usual rather badly written manufacturers manuals.


Teacher

4. Telephone and email support.

When you buy a system from us, on the invoice, you are given our technical line support telephone number. This is
not a premium line. It is normal BT number. Here we can guide you through the process. Our staff have all received
training with regular courses on new products. Staff have also had practical experience either due to originally
being involved in installation work, or testing products in our dish farm test facilities. From 1991 until 2000 we used to
install multiswitches and so this is an subject that comes easy to us. We have sold and used professional satellite
meters since 1991 and again support is easy with products that are very familiar. With a motorised system, we
prefer to advise customers in stages. There are many stages in the setting us process. If a stage is missed,
the dish will not track the arc. We have to send you back to the beginning or an earlier stage. Therefore, we
prefer customers not to be too eager and jump ahead without checking with us as it then takes longer. Far better
to let us set one task at a time, just enough to remember, then ring us again for the next set of instructions
for the next stage. Over the years we have found this method works very well.
How does all this approach compare with other dealers. Some have no phone number. You have to send an email and hope
you receive an answer. Customers tell us that even when there is a phone number, the stock answer from many dealers
is "read the instructions"! They are of course referring to the manufacturers manuals which are often badly written
and not going to be much help. We know of one dealer who offers support for up to 5 years. They make it sound like
this is an extra bonus if you buy goods from them. All of our customers since we started in 1991 are eligible for
support. There is no time limit. We are here to help if you have bought the product from us.
Satellite Superstore offers email and telephone after sales support to all of our customers.

5. Free fitting kit.

When you buy a complete motorised system from us, (including receiver) you receive a free fitting kit.
Details are on the Free fitting kit page.
It is worth reading all this page as it includes some other useful
information regarding what is needed to fit the system.

Final comments.

With all of this support in place we have even managed to help customers that really
do not have the original DIY aptitude, although it does take longer.
Really all that is required is that customers follow instructions to the letter.
It is really only when they "jump ahead of us" that mistakes are made.
One step at a time is the best way to fit a system.

Support FAQ No. S1.

Manufacturers instructions - our special instructions.

A number of the products that we sell are supplied with our own special instructions. This is because there are
many examples where the manufacturers instructions are not only useless they are also totally misleading.
The result of poor manufacturers instructions is that we end up with large numbers of phone calls for
support. It is therefore in our interests to make it easier for our customers. The number of instructions
we now write ourselves are too numerous to mention here but a few examples follow.
Fitting a motorised system. Setting up portable caravan equipment
(You might expect this ... but then .... ) OUR assembly instructions for the 1224 motor.
OUR instructions on using for a Manhattan receiver. OUR instructions on setting up a
Traix 6 degree bracket or 3/4 satellite multibracket. Dreambox notes ... etc.
The problem is this - when have manufacturers EVER known anything about the practicalities of setting
up their own products? When have manufacturers EVER known how to explain anything in plain English?
This all leads us on to other interesting phone calls. They broadly ask questions about how to
set something up when the customer has not read our instructions but has read the manufactures
instructions .. and guess what .. they are confused. (Trouble is we cannot remove the manufacturers
instructions). Another problem can be when customers assume that something a manufacturers says must
be right. e.g. The Manhattan 550 PVR. On the Manhattan website there is a reference to only putting
hard drives into this receiver up to 120Gb. After detailed research, we
fitted 160 Gb hard drives and so understandable we receive calls from prospective buyers asking how
we can be doing this. The answer is simple and surprising. When we rang Manhattan at the start
of this research the reason they gave for not recommending a drive larger than 160 Gb was because
"they had not tried one" and "they were not going to recommend something they had not tried"!
We have sourced a very high quality drive that is noted for it's cool running and ability
to play back video footage without any problems at all. Countless receivers sold and ZERO RETURNS!
Yes it would be easy to reduce the price of the receiver with a cheap 160 drive that was of lower
specification. We have not done that. Customers can fit there own from drives "lying around" and
then may suffer freezing pictures, pixilation, over heating, and hard drive failures. We do we not
offer a range of hard drives that are smaller than 160Gb for customers wanting a cheaper alternative.
The reason is that we cannot find a smaller drive that is as good as this one. The high
specification of this drive is only available in 160 Gb format. (this hard drive is available from
our accessories page.) We hope this little story illustrates the amount of effort
we make both with our product range and with our customer support packages.

Update 2010 - We now regularily fit 500Gb and 1Tb drives to many makes of receivers.

UPDATE - Stand-alone hard drives for USB receivers

Please note that these hard drives have been specially prepared to work with USB receivers and
buying a hard drive from a shop is unlikely to work without considerable preparation software.
They are the result of a Satellite Superstore research project.
Recording from your HD receiver is made easy with these hard drives.
No formatting to do. These units are all fully prepared and tested with a HD receiver
receiver. They are plug in and use straight away.

Satellite Superstore is a manufacturer.

We have manufactured wall mounts and ground stands for 20 years.
We also maufacture polar mounts for larger dishes.
These heavy duty mounts are much stronger than the generally available commercially made mounts.
We believe we are supporting our customers since we take the time and effort to provide
products that are strong, long lasting and reliable. Products that will not fail in
high winds if properly fitted. How many other companies do that?
See the wall mounts and ground stands page.





All Questions. Advice Page 1. Beginners advice. Advice Page 2 Very common simpler questions. (FAQs)

Advice Page 3 More advanced technical questions. (FAQs) Advice Page 4 (The support we give you)



Link to our own satellite museum site

Rewind Museum. A Museum of vintage consumer electronics.
See

http://www.rewindmuseum.com/vintagesatellite.htm

Satcom 7700 satellite receiver.

For old Satellite receivers with knobs on! (and other historic items)
And
Vintage reel to reel video recorders. Vintage VHS and Betamax VCRs.
Vintage video cameras. Vintage Laser Disc. Vintage Computers.
Old telephones, Old brick mobile phones. Vintage Hi Fi, Old reel
to reel audio and early audio cassette decks. Including,
The history time line of vintage consumer electronics.
And much more .....
So see,


http://www.rewindmuseum.com/home.htm

Philips N1500. The first ever domestic colour cassette recorder.

It is well worth a visit.
Only The Satellite Superstore brings you great products,
advice and it's own MUSEUM


Rewind Museum



(All prices on this site include VAT.)

Links to site pages,

Advice Support Shipping info Multiswitches Satellite Museum Reviews Links Satellite Finder Meters Contact Us
SKY receivers & systems SKY accessories Other accessories Installation equipment Wall mounts & ground stands
Dishes Transparent dishes Full systems Motorised systems. 2, 3 or 4 satellites on 1 fixed dish BBC systems Linux receivers
freesat receivers Blind search receivers Receivers with hard drives Twin tuner PVR receivers High Definition Receivers
Manhattan Cube Revo Icecrypt Dreambox Technomate Humax Analogue Receiver More receivers
Caravan products Diseqc switches LNBs Feedhorns Motors V Box Positioners Adult cards CAMs All products index


Links to menu pages,

Catalogue Contents Page. A summary of all pages. More products.
ADVICE Pages. Frequently Asked Questions. (FAQs) Read and learn!

Menu pages.

Sky menu page.
Satellite systems menu page.
Satellite receivers menu page.
Satellite dishes
Clear transparent dishes
High definition receivers menu page.
LNB (and feedhorns) menu page.
Motorised systems menu page.
Enthusiast blind search receiver menu page.
Manhattan menu page.
Humax menu page.
Technomate menu page.
Topfield receivers menu page.
Dreambox receivers menu page.
Pace receivers menu page.
Triax dishes, LNBs & brackets menu page.
Mutiswitches menu page.
3/4 satellite fixed dish menu page.
Small satellite items menu page.
Audio video products
Satellite Meters menu page.
Caravan Satellite menu page.
Accessories menu page.
Installation equipment menu page.
Review centre menu page.
Index of all products menu page.

Links to pages with more detail,

Catalogue Contents Page. A summary of all pages. More products.
ADVICE Pages. Frequently Asked Questions. (FAQs) Read and learn!

Freesat and Sky.

Freesat receivers / systems / mini dishes / accessories. The Humax HDR. The Segam.
The Sky Digital receivers / systems / mini dishes / accessories. The Pace DS440N. The Sky Plus.
Sky Digital accessories handsets, TV eyes, distribution around the house, wireless, offers, leads, etc.
Sky Digital dishes and LNBs single, twin & 4 out LNBs, Zones 1 & 2 mini dishes & larger dishes.
Freesat and Sky in Spain. 1.0m, 1.2m, 1.8m and 2.4m dishes for Spain. Satellite meters for Spain.

Other Links, Sky menu page Adult Cards CAMs Budget free to air receivers LNBs Links
Sky accessories Other Accessories Installation equipment Meters Caravan AV products. USA products

Advice pages with FAQs (Frequently asked questions)
We have sold satellite goods since 1991 and there is not a question we have not been asked 100s of times
so .... PLEASE read our very comprehensive advice pages and FAQs. ... Also, why not check us out before buying?
About us, Contact us. & Shipping times, charges terms of business fast delivery Review Centre

Satellite Systems, Complete systems menu page Sky systems. Motorised systems. (motors)
Hotbird 13E systems (2 satellite) Astra 1 & Hotbird systems (3/4 satellite) Astra 2, Astra 1 & Hotbird etc. systems.
God channel 28E systems Free to air 28E BBC systems Sky systems. Sky + systems. Adult channel systems
Manhattan motorised systems. Icecrypt motorised systems. Dreambox motorised. Technomate satellite systems.

Satellite receivers, Receiver menu page. Sky Digital receivers Freesat receivers Blind search
Sky menu page Sky Digiboxes Sky Digibox. Sky Plus. Sky HD. Caravan receivers
Technomate TM5200 TM5400 TM5300 TM5500. TM9100 TM6900 HD Super. TM6800 HD Super TM7100.
Manhattan Plaza XT-M, XT-CM SAB500Gb Twin Tuner Brand new Analogue Receivers
Linux receivers Cube Revo Dreambox 600 800 8000 TM9100 PVR hard drive receivers or PVR ready
High Definition receivers menu page. Humax iChord Twin Tuner PVR Cube Revo Linux twin tuner PVR.
Technomate TM-6900 Super. Technomate TM-6800 Super Technomate TM-7100 Icecrypt S4000.
External USB hard drive for usb receivers Vantage HD 8000 Dreambox 800

Freesat HD Receivers

Satellite dishes, Dish menu page LNB menu page Sky dishes Wall mounts & stands Feedhorns

FIXED, Sky Triax 54, 60,80,90cm,1.1m Orbital 1.0m Andrews 1.0m 1.2m,1.8m, 2.4m Clear Transparent 60,85cm

MOTORISED, Triax 80, 90cm, Transparent 85cm Orbital 1.0m Andrews 1.0m, 1.2m, 1.8m

OTHER, Sky mini dishes All-weather Sky dishes Sky dishes for Spain 3/4 satellite dishes Dish motors Caravan dishes

Terrestrial PVR receivers, Topfield TF5810 Humax

Satellite & Terrestrial, Technomate TM-6900 HD Combo. Technomate TM-7100.

Brand New Analogue Satellite Receivers
(e.g. Could be used on Astra 1 to see Eurosport in English!)


Sky menu page Adult Cards CAMs freesat receivers LNBs Monobocks LNBs Feedhorns
Sky accessories Other Accessories Installation equipment Satellite Meters Caravan AV products.

Multiswitches Etc. Multiswitches 5 in and 8, 12, 16, 24 and 32 out.
2 sat input mutiswitches (9 input) 4 sat input mutiswitches (17 input)
Sat and aerial combiners IF amplifiers Twin sat and UHF wall plates IF splitters



Contacting us.
Tel. (UK) 01207 544664 and 01207 544224
International Tel. + 44 1207 544664.
If you are ringing us about a product you have already purchased, you should ring the support line on your invoice.

Before sending questions via e-mail please check-out our Frequently asked questions as this could save time.
If you have any questions & comments regarding this site's content, please ....
contact us by e-mail.

(We only accept questions in English (no text language). We do not open attachments.)

Questions about faults or returns must include an invoice number or order number & date of purchase.

Technical questions are not a problem but questions about "channels" should be checked out first with
the satellite providers. Links to the satellite providers web sites are on our Links Page

Copyright © 2010 Vision International. All rights reserved.