European Union
United Kingdom
20years
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Satellite Superstore contact page. About The Satellite Superstore. UK. We specialise in the best satellite products available. Contact forms. Our site includes a very comprehensive range & a great deal of advice. Satellite advice forms.
We have 2 identical sites on different servers. www.satellitesuperstore.com & www.satellitesuperstore.co.uk If one site is down, please use the other one
Links
Satellite Museum
Shipping info
FAQs
Advice
Support
  Contact Us
    Sky accessories
  Other accessories  
  Installation equipment  
  Cable
  Wall mounts & ground stands  
  Satellite finder meters  
Sky receivers
  Humax
  Technomate
VU+
  Dreambox
Blind Search
  Protek
  Icecrypt
  FrenchTV TNT/Fransat
  All receivers
Cams
  Adult cards
Receivers with hard drives
Freesat receivers
Twin tuner PVRs
  Linux receivers
Motorised systems
Systems
Fixed Dishes
Motorised dishes  
Transparent dishes  
2,3 or 4 satellites on 1 fixed dish
  LNBs
  Feedhorns
  Motors
  V box
Optical
  Caravan products
  All products
  Diseqc switches
  Multiswitches

Contact details. (For e-mail forms & address details - scroll down).

Please note that we do not sell goods on e-bay. Please do not ring us about ebay purchases.
(An ebay company has a similar name to ours & people ring us for help when their emails are not answered after buying on ebay.)
If you intend to ring us for advice on a product that you have already bought from us - you must use the
support form below or the technical helpline number shown on your invoice. Not the sales line numbers below.

Sales lines - Tel. 01207 544664 and 01207 544224.
International Tel. +44 1207 544664 and + 44 1207 544224



Please read this section BEFORE
asking a question. All questions are
through one of the 4 forms below.


Questions through the support forms below are given priority over any other e-mail
(And they come to us without being mixed up with spam which can result in normal e-mails being accidentally deleted.)

But first note - 1. If your question is about Digiboxes, Sky+, HD, contracts, recording etc.
First read the Sky FAQ as this tells you want you need to know.
2. If your question is about freesat. First read the freesat FAQ as this tells you want you need to know.
3. If your question is about Getting more signal, dish size, LNBs etc.
First read the Getting More Signal FAQ as this tells you want you need to know.

We receive these questions 1000+ times a year so please read these FAQs first.
To check out the other Frequently Asked Questions (FAQs), click here as this could save time.



Contact Forms.

1. Order Tracking and order status.
All e-mails for order tracking or order status must be done through the "Order tracking, progress or status" form below.
Click here for the order status, progress and tracking form.

2. Pre-sales advice and all other questions.
All e-mails for pre-sales advice & all other questions "pre-sales advice & all other questions" form below.
Click here for the pre-sales advice and all other questions form.

3. After-sales advice.
All e-mails for after-sales support on a product you have already bought from us
must be done through the "after-sales support" form below.
Click here for the after-sales support form.

4. Returns Form.
E-mail and print this form to accompany any returned products.
Click here for the returns form.



Another question that we receive 1000+ times a year is how to get more signal
(and better LNBs ... etc.) so please first read FAQ No 1 on Advice page 3 first.
Technical questions are not a problem but if you are asking a question about a particular channel, we need to
know which satellite it is on so that advice on the right equipment can be made. This can be fully researched
at www.lyngsat.com.



If our main www.satellitesuperstore.com site is "down" go to our
identical back up site at www.satellitesuperstore.co.uk




Our address.
Visiondotcom Ltd. Enterprise House. Strathmore Road, Rowlands Gill. Tyne and Wear. NE39 1HZ. UK
Please do not visit without checking the times below. We may be closed.



Hours of business, telephone contact times, caller times.

Telephone - mail order sales


Monday to Thursday 9.00 am to 5.30 pm
Friday 9.00 am to 5.00 pm
Saturday morning Closed.
Saturday afternoon, 1.00 p.m. till 4.00 p.m.
Sunday. Closed all day Sunday.
Closed on Bank Holidays.
Please note that from 3.30 pm to 5.00 pm is the busiest time of the day and there may only be
sales staff available without technical advice.
E-mail support and advice after hours. E mails are answered during the day and after hours.

Callers for local collections.

Appointments to collect goods can be arranges for the following times,

Monday - Closed (mail order only).

Tuesday - 9.30 am to 2.00 pm
Wednesday - 9.30 am to 2.00 pm
Thursday - 9.30 am to 2.00 pm
Friday - 9.30 am to 2.00 pm
Saturday - 1.15 pm to 3.45 pm

Sunday - Closed.

The day after a bank holiday weekend - Mail order only - Closed for collections / callers.

Telephone technical support on a product
you have purchased from us.


Use the special telephone support number on your invoice.
Have your invoice number ready.
Monday - 9.30 am to 12.00 pm
Tuesday to Friday 9.30 am to 12.00 pm and 1.30 pm to 2.30 pm
Saturday afternoon, 1.00 p.m. till 4.00 p.m.
Questions about faults or returns must include an invoice number or order number & date of purchase.

Telephone technical advice on products you wish to buy.

Tel. 01207 544664 and 01207 544224. International Tel. +44 1207 544664 and + 44 1207 544224
Monday to Friday 9.00 am to 5.30 pm
Saturday afternoon, 1.00 p.m. till 4.00 p.m.

If you e-mail us,

Please use the contact forms above, they are given priority over all other emails.
We receive well over 100 e-mails per day and we do try to answer them.
It is very important to use the contact forms above.
These come straight through with no problems and are given priority. Using our e-mail address can result
in us not receiving the e-mail since we do have a strong spam filter in place and sometimes genuine
e-mails may be blocked.
On a busy day it may be that the answer will be in the following morning as often we catch up with mails from
7.30 till 9.00am before the phone lines start. If the phone is ringing every few minutes during the day,
answering e-mails may be delayed till the next morning.
There are some mails we will respond to with a "set answers",
If the mail is covered by an FAQ, you will directed to the FAQs on these advice pages.
If you require email support on a product you have purchased from us, this is done through the
after sales support form on the contact forms above. You will need your invoice number.
If you have bought a product elsewhere, you should contact that company for support
and not us. We look after our customers, not customers from other companies.
There are some e-mails we will not answer.
E-mails that are not in English are immediately deleted.
Answering 100s of e-mails takes time and working out what "text language" all means is something
we do not have time to do. We only answer questions in English. Text language
e-mails will be deleted.
We are a SATELLITE company. We do not answer questions about aerials, or cable (e.g. NTL).
We do not sell products for cable users. Contact your cable provider.
We do not provide advice on “internet via satellite.”
We do not provide advice on satellite computer cards.
We do not provide advice on "card programming" or card programmers.
If you would like advice about receiving a particular channel, please state which
satellite it is on (there are over 8000 channels in the sky) and include where you live (which country)
if we are to advise on dish sizes etc.
If you are asking several questions and e-mails are going back and forwards
between you and us, you must include all of the e-mail history below from the previous e-mails.
You cannot expect us to remember your exact circumstances from one mail
to another. We rely on the history to be able to remember your circumstances.
Customers using aol tend not to include the previous e-mail history. Please do so.

Many companies simply do not answer their e-mails. We try to answer all of ours with the exception
of the categories above. If you send a mail and it is not answered
it may have been accidentally deleted. This can happen as we receive (as I am sure you do)
large amounts of junk mail every day and it is possible that a genuine mail may be accidentally
deleted among the junk mail. If you think that has happened please send it again.
Through the contact forms there should be no problems
We do try to answer all genuine e-mails.
We try to answer emails within 24 hours. Often much faster.



Dear satellite enthusiast,

I hope you find our on-line satellite product catalogue interesting and we look forward to your business
in the future. Feel free to ask for advice on system planning and upgrading. Technical advice is also
available most of the time by e-mail and telephone advice is available during office hours.
Vision started in 1991 although it was a small part of our other business from 1989. In 1998
the Satellite Superstore web site started. We pride ourselves in offering a comprehensive range of
high quality products. Even though it is a wide range but you will find that products do have to
be well made, heavy duty, and reliable or we WILL NOT STOCK THEM. Therefore some products that many
other dealers carry are NOT included in our range. We believe it is this policy and the resulting customer
trust in our judgement that is the main reason we have continued to grow while other companies have come and
gone. Please take the time to read the advice pages. Advice is also included on the many product pages as well.
Since we have been in this business a long time you may be interested in checking-out our museum as well.

David Craig BSc. MMIV. Managing Director.




WE ARE,

Authorised Freesat Dealers
Authorised Technomate Dealers.
Authorised Manhattan dealers.
Authorised Satcatcher dealers.
Authorised Icecrypt dealers.
Authorised Triax dealers.
Authorised Humax dealers.
Authorised Raven dealers.
Authorised Orbital dealers.
Authorised Jaeger dealers.
Authorised Invacom dealers
Authorised Lacuna systems dealers.
Authorised Maxpeak dealers.
Authorised MaxPeak dealers.
Authorised Smart Titanium dealers.
Authorised Lyngbox dealers.
Authorised Dreambox dealers.
Authorised suppliers to the BBC.
Supplies to schools, colleges and universities.
Producer and distributor of satellite training videos that are recommended by BBC training.
(We are an independent company but many major manufacturers trust us to sell
and provide back up for their products.)
All products sold from these manufacturers are genuine UK products.
We do not sell grey imports
We manufacturer wall mounts and ground stands,



Waste disposal of old equipment.

If you are buying a new product from us and you already have an equivalent product that now needs
to be disposed of, maybe it is faulty or out of date and needs to be upgraded, you
can, if you wish, return the old item to us for disposal at our trade counter. The address is shown
on our contact page, and the opening times are also shown on the same page.
(e.g. Old for new - If you are buying a new satellite receiver and would like the old receiver to be
disposed of, hand it in at our trade counter and we will dispose of it for you.)
This is a free service and it follows the guidance of the Waste Electrical and
Electronic Equipment Regulations 2006.

Recycling reduces the environmental and health risks associated with sending electrical goods
to landfill. Under tha WEEE Regulations, all new electrical goods should be marked with the
crossed-out wheeled symbol and be disposed of separately from normal houshold waste



Prices, terms of business.

Prices on this site are usually very accurate but can
change without notice. Product specifications may change without notice.
We cannot be held responsible if a manufacturer changes the specification of
a product we sell. This may happen without notice.
When a product does change, we are not always able to update the
picture on the web site. This is particularly true with LNBs
where a manufacturer may change the casing but the LNBs performance and
specification stays the same. In this situation it is not an acceptable
reason to return goods just because their appearance is different than the
picture on this site.
The LNB casings change far too regularly for us to keep updating the pictures
and the appearance does not affect their performance or the way they mount on the dish.
Satellite & channels are subject to change without notice.
Telephone for latest information. We cannot guarantee to
be able to obtain a particular channel or satellite
as programme providers, circumstances and equipment
specifications may change without notice.
(e,g. Intelsat 602 at 63 degrees east is a difficult
to obtain satellite) Channels may change frequency,
polarity, or satellite. They may even disappear altogether.
Or they may become scrambled.
This is beyond our control and we cannot accept responsibility
if this occurs. TV program changes of this type are not covered
by the guarantee.
The customer should know what channels they are trying to obtain by doing the necessary research
on the program provider websites. Links to these sites are on our Links page."

Returns that are not collected.

When a customer is notified that an product needs to be picked up
We can only store the item for up to 4 months.
After that it will be disposed of.



National and International Returns Policy.

Please go to Policy



Click here for information about delivery times, shipping charges and company policy.



SLX Omni Link Kit. Wired control
for all receivers with a UHF output


Omni link kit.

Just like the TV eye link system used for Sky Digiboxes, this system works with all receivers.
It all works with the existing UHF distribution system in your home.
Control up to three devices. One remote link eye includes for one remote room. Extra
SLX link eyes for more rooms are available below.
Connect up the link to the satellite receiver and the TV link at the end of the cable in the remote
room and have full control of the satellite receiver from that room. Click here to order.

Triax Trilink. Wired control
for all receivers without a UHF output


Triax Trilink.

If you are buying a freesat receiver or a non Sky receiver without a UHF outlet, you will need this kit if
you want to distribute TV around the house with control in each room. (Cabling is needed).
The built in modulator converts the scart output of your receiver to UHF and the internal link is
a special TV eye system for non Sky receivers so that your handset has control in other rooms.
No freesat receiver has this built in and so it is an ideal addition. The UHF output can feed
an existing UHF distribution amplifier if watching TV in several rooms with control is required.
A TV eye is included but additional TV eyes can be added. Click here to order.



(All prices on this site include VAT.)

Links to site pages,

Advice Support Shipping info Multiswitches Satellite Museum Reviews Links Satellite Finder Meters Contact Us
SKY receivers & systems SKY accessories Other accessories Installation equipment Wall mounts & ground stands
Dishes Transparent dishes Full systems Motorised systems. 2, 3 or 4 satellites on 1 fixed dish BBC systems Linux receivers
freesat receivers Blind search receivers Receivers with hard drives Twin tuner PVR receivers High Definition Receivers
Manhattan Cube Revo Icecrypt Dreambox Technomate Humax Analogue Receiver More receivers
Caravan products Diseqc switches LNBs Feedhorns Motors V Box Positioners Adult cards CAMs All products index


Links to menu pages,

Catalogue Contents Page. A summary of all pages. More products.
ADVICE Pages. Frequently Asked Questions. (FAQs) Read and learn!

Menu pages.

Sky menu page.
Satellite systems menu page.
Satellite receivers menu page.
Satellite dishes
Clear transparent dishes
High definition receivers menu page.
LNB (and feedhorns) menu page.
Motorised systems menu page.
Enthusiast blind search receiver menu page.
Manhattan menu page.
Humax menu page.
Technomate menu page.
Topfield receivers menu page.
Dreambox receivers menu page.
Pace receivers menu page.
Triax dishes, LNBs & brackets menu page.
Mutiswitches menu page.
3/4 satellite fixed dish menu page.
Small satellite items menu page.
Audio video products
Satellite Meters menu page.
Caravan Satellite menu page.
Accessories menu page.
Installation equipment menu page.
Review centre menu page.
Index of all products menu page.

Links to pages with more detail,

Catalogue Contents Page. A summary of all pages. More products.
ADVICE Pages. Frequently Asked Questions. (FAQs) Read and learn!

Freesat and Sky.

Freesat receivers / systems / mini dishes / accessories. The Humax HDR. The Segam.
The Sky Digital receivers / systems / mini dishes / accessories. The Pace DS440N. The Sky Plus.
Sky Digital accessories handsets, TV eyes, distribution around the house, wireless, offers, leads, etc.
Sky Digital dishes and LNBs single, twin & 4 out LNBs, Zones 1 & 2 mini dishes & larger dishes.
Freesat and Sky in Spain. 1.0m, 1.2m, 1.8m and 2.4m dishes for Spain. Satellite meters for Spain.

Advice pages with FAQs (Frequently asked questions)
We have sold satellite goods since 1991 and there is not a question we have not been asked 100s of times
so .... PLEASE read our very comprehensive advice pages and FAQs. ... Also, why not check us out before buying?
About us, Contact us. & Shipping times, charges terms of business fast delivery Review Centre

Satellite Systems, Complete systems menu page Sky systems. Motorised systems. (motors)
Hotbird 13E systems (2 satellite) Astra 1 & Hotbird systems (3/4 satellite) Astra 2, Astra 1 & Hotbird etc. systems.
God channel 28E systems Free to air 28E BBC systems Sky systems. Sky + systems. Adult channel systems
Manhattan motorised systems. Icecrypt motorised systems. Dreambox motorised. Technomate satellite systems.

Satellite receivers, Receiver menu page. Sky Digital receivers Freesat receivers Blind search
Sky menu page Sky Digiboxes Sky Digibox. Sky Plus. Sky HD. Caravan receivers
Technomate TM5200 TM5400 TM5300 TM5500. TM9100 TM6900 HD Super. TM6800 HD Super TM7100.
Manhattan Plaza XT-M, XT-CM SAB500Gb Twin Tuner Brand new Analogue Receivers
Linux receivers Cube Revo Dreambox 600 800 8000 TM9100 PVR hard drive receivers or PVR ready
High Definition receivers menu page. Humax iChord Twin Tuner PVR Cube Revo Linux twin tuner PVR.
Technomate TM-6900 Super. Technomate TM-6800 Super Technomate TM-7100 Icecrypt S4000.
External USB hard drive for usb receivers Vantage HD 8000 Dreambox 800

Freesat HD Receivers

Satellite dishes, Dish menu page LNB menu page Sky dishes Wall mounts & stands Feedhorns

FIXED, Sky Triax 54, 60,80,90cm,1.1m Orbital 1.0m Andrews 1.0m 1.2m,1.8m, 2.4m Clear Transparent 60,85cm

MOTORISED, Triax 80, 90cm, Transparent 85cm Orbital 1.0m Andrews 1.0m, 1.2m, 1.8m

OTHER, Sky mini dishes All-weather Sky dishes Sky dishes for Spain 3/4 satellite dishes Dish motors Caravan dishes

Terrestrial PVR receivers, Topfield TF5810 Humax

Satellite & Terrestrial, Technomate TM-6900 HD Combo. Technomate TM-7100.

Brand New Analogue Satellite Receivers
(e.g. Could be used on Astra 1 to see Eurosport in English!)


Sky menu page Adult Cards CAMs freesat receivers LNBs Monobocks LNBs Feedhorns
Sky accessories Other Accessories Installation equipment Satellite Meters Caravan AV products.

Multiswitches Etc. Multiswitches 5 in and 8, 12, 16, 24 and 32 out.
2 sat input mutiswitches (9 input) 4 sat input mutiswitches (17 input)
Sat and aerial combiners IF amplifiers Twin sat and UHF wall plates IF splitters



See our new web site at- www.primesat.eu

This site includes many products that are exclusive to the Satellite Superstore.
The site contains -
• Products that we manufacture (e.g. We have manufactured heavy duty wall mounts and ground stands since 1991).
• Selected products which have our own Primesat brand name and have been prepared to our specifications.
• Selected products where we have been appointed the authorised UK or European distributor by the manufacturer.
www.primesat.eu is an information site. Here you will find full specifications
and many detailed pictures. To buy any of these products, simply order them on this web site.



Contacting us.
Tel. (UK) 01207 544664 and 01207 544224
International Tel. + 44 1207 544664.
If you are ringing us about a product you have already purchased, you should ring the support line on your invoice.

Before sending questions via e-mail please check-out our Frequently asked questions as this could save time.
If you have any questions & comments regarding this site's content, please ....
contact us by e-mail.

(We only accept questions in English (no text language). We do not open attachments.)

Questions about faults or returns must include an invoice number or order number & date of purchase.

Technical questions are not a problem but questions about "channels" should be checked out first with
the satellite providers. Links to the satellite providers web sites are on our Links Page

Copyright © 2012 Vision International. All rights reserved.